by Craig Rentmeester | Dec 8, 2007 | Uncategorized
…as our menu has changed. Your call is very important to us. Please remain on the line. Has anyone ever wondered why telecommunications companies have some of the worst customer service? I have. Many times. I also wonder why they route calls,...
by Craig Rentmeester | Sep 6, 2007 | Business, Marketing & PR
Businesses make mistakes. Whether it is a cable installer not showing up for their appointment or a construction company that doesn’t meet the deadline they promised, it’s not how a company arrives at a problem that determines their brand, it’s how the organization...
by Craig Rentmeester | Aug 28, 2007 | Business, Business Profile, Miscellaneous
Late Friday afternoon (3:30 – 4:00pm) I was ordering brochures. I placed the order online and then submitted my artwork to the Web site by uploading the files. Then comes the curveball. Rather than being able to view my proofs online, both front and back, I was...
by Craig Rentmeester | Jun 24, 2007 | Business, Marketing & PR
Some companies and organizations do not post a phone number online. Instead, they use a "contact us" form on their Web site. This form must be filled out by the user and then sent electronically to the company. This form, and way of handling potential...