Smart Business Advice, especially during a recession

Andrew Griffiths gets it.

His advice, "Don't lose a good customer over a few cents".

Simple, but a good reminder nonetheless.

Don't let BS rules take the place of common sense, educated judgement and logic — no matter how much you'd like to cut costs.

Right now is a time to make investment decisions and divestment decisions. IMHO, there's no better investment, for my money, than a keeping a customer happy.

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