No Phone Calls, Please

Some companies and organizations do not post a phone number online. Instead, they use a "contact us" form on their Web site. This form must be filled out by the user and then sent electronically to the company. This form, and way of handling potential...

Transparency Link

Here is a link to an interesting post from a blog called "The Cycle", published by PR Week. In Short, it deals with Whole Foods’ lack of well-coordinated actions and communications.

Selling Change

A large part of a marketing department’s job is to cause change. Whether that is bringing a new product to an existing market or luring in new customers to existing lines of products, marketers usually need to bring in new business based on causing consumers to...

Marketing and Responsibility

Seth Godin had a great post today (link to post). He writes about how marketers should take responsibility for their actions. He gives great examples about allowing Pepsi to sponsor a neighborhood field in exchange for a long-term contract to sell Pepsi and about the...

Low-cost Marketing Suggestion

I believe words have a place in marketing. A company can use them to elicit an association between a company and a feeling. Watch a few luxury car ads, listen to the voiceover and you’re likely to find plenty of examples of this. However, small businesses can...