by Craig Rentmeester | Sep 11, 2009 | Business, Miscellaneous
In today’s world of time-strapped employees, it’s important to keep the focus on customers — not on internal rules, processes and bull shit that gets in the way of productive interactions. CSO – Common Sense Officer – The go-to person to...
by Craig Rentmeester | Apr 29, 2008 | Marketing & PR
A problem that some companies face is that the way they’ve always attracted customers and made sales changes. Here are some examples you can probably relate to: Sales numbers are down. Customer retention rates are down. Customer service calls are up. Direct mail...
by Craig Rentmeester | Dec 4, 2007 | Marketing & PR
Small, local businesses face many challenges. Employees are strapped for time, marketing budgets are rather small and there usually isn't a dedicated person on staff that handles online marketing. With this in mind, I put together this list of free spots on the...
by Craig Rentmeester | Jun 14, 2007 | Marketing & PR
I believe words have a place in marketing. A company can use them to elicit an association between a company and a feeling. Watch a few luxury car ads, listen to the voiceover and you’re likely to find plenty of examples of this. However, small businesses can...
by Craig Rentmeester | May 30, 2007 | Business
Not all meetings are intra-staff meetings and not all meetings are pointless. With this in mind, I thought it ‘d be wise to follow up my post from yesterday. In the past two days I have had to meet some strangers. Not all of them were complete strangers. I spoke...